Strategies For Technical Communication In The Workplace Pdf
Leadership sets the tone in any business. While improving communication may seem like a daunting task, it can be done, and you can successfully lead the way. Start employing our five strategies for improved workplace communication to increase understanding, improve the workplace environment and promote team spirit. As these natural by-products of effective communication take place, improved success will follow.
Strategies For Technical Communication In The Workplace Pdf
The effects of improved communication may or may not appear overnight. Stick with it for the long haul, and eventually your business will reap the rewards of better communication in the workplace. Check in with a business peer or mentor whenever possible to talk about how things are going and brainstorm ways to continue improving communication between you and your employees.
We can brush it all off as too soft and fuzzy, or we can embrace communication as one of the keys to an emotionally intelligent workplace. But because the way we get along is so fundamental to organizational success and human flourishing, many more companies are focusing on the latter.
This text offers a good amount of instruction (though at times limited) underlying effective workplace and technical writing/communication. Having personally examined a number of technical writing materials, this is by far one of the very few...read more
This text offers a good amount of instruction (though at times limited) underlying effective workplace and technical writing/communication. Having personally examined a number of technical writing materials, this is by far one of the very few texts that incorporate a section about texting. Freshman students will benefit from this introductory-level text and will appreciate the authors' emphasis on conventional technical documents including emails, letters, memos, reports, and proposals. The textbook, however, may not satisfy the needs of students in advanced technical writing courses looking for guidance on complex documents beyond the conventional ones identified here. Visual representation of information could be improved, and the organization of chapters could be more strategic. A separate section about reports with important introductory information, for instance, could precede the progress reports and technical reports sections.
Although the materials are relevant to orthodox technical writing contexts, the text could benefit from a separate section that introduces writing in the digital world to reflect the evolving nature and changing landscape of technical communication. As part of the additional section, for instance, the authors could discuss potential similarities/differences between documents produced traditionally (e.g., pencil and paper, in addition to those developed by means of regular Word processor) and those produced digitally using various contemporary media. Similarities and/or differences could be discussed in light of prose and rhetorical strategies, among others.
Chapter 13, "Communicating Across Cultures," introduces the reader to the importance of considering the variety of cultures and culture uniqueness (and peculiarity) in technical communication, which I believe does the job. Advanced-level texts may delve deeper into the requisite component of culture and culture sensitivity in both drafting certain technical documents and deciding on the style/tone to be used, context dependent. This textbook subscribes to the general/introductory category in this (i.e., discussion of culture) respect.
The text is clear, the prose is accessible and it defines and provides adequate context for concepts college-level students may find unfamiliar. There are multiple instances of the text directing you to a hyperlink to another resource that explains the concept in more depth. However, the text does not model the level of clarity necessary for technical communication. There are various sections that are underdeveloped and need more graphics and examples.
This textbook highlights important components of technical writing, including various forms of technical writing in the workplace and also approaches to audience analysis, graphics, and ethics within the writing of these documents. This text also...read more
This textbook highlights important components of technical writing, including various forms of technical writing in the workplace and also approaches to audience analysis, graphics, and ethics within the writing of these documents. This text also includes information about resumes and employment, which is very applicable to technical writing and provides readers with a dual layer of content.
The text is relevant to writing in the workplace as it covers aspects of "netiquette," which is something technical writers will encounter more and more as workplace functions are moved more to online formats. The formats covered are also frequently used forms of communication in the workplace, such as email, letters, memos, proposals etc. This provides a large scope of relevant documents that readers could encounter when writing in the workplace.
Chapter 13 of the text is "Communication Across Cultures," which lends to its response to cultural sensitivity. The text seems to keep in mind readers of various races and backgrounds and uses relevant pop culture references that are inclusive. If anything, the textbook could incorporate aspects of gender in relation to technical writing in the workplace.
As far as I can tell, this textbook does not include an index or glossary. However, each chapter is broken into separate sections with descriptive titles and headings, so navigating to specific concepts and ideas is not difficult without the use of an index. My only complaint about this text, at least in regards to its comprehensiveness, is that many of the sections or pages are underdeveloped or do not contain sufficient explanation and/or examples to illustrate important concepts. For example, the chapter on communicating across cultures provides useful tips that students can use to think critically about cross-cultural communication, but these suggestions are limited in that they are designed to apply broadly to most situations in which cross-cultural communication occurs and therefore do not offer clear guidelines or practical strategies for students to learn about and identify a particular culture's communication norms.
As far as I can tell, the information presented in this text is accurate, error-free, and unbiased. The purpose of this textbook is to serve as an introduction to technical writing, and as such is designed to provide students with practical strategies for engaging in effective technical communication.
As I mentioned in an earlier comment, most of the content in this textbook is written in such a way that it can be applied practically and broadly to a variety of situations in which students may find the need to engage in technical writing and/or communication. The focus is more on providing practical strategies and helping students develop critical thinking skills than it is about using a particular software.
As I mentioned in an earlier comment, this text could provide more examples to help students better understand cultural differences in terms of communication. More examples that are relevant to students attending one of Oregon's many colleges or universities would help to illustrate these cultural differences and provide students with a practical, real-world strategies for engaging with their peers, professors, and other folks from other cultures and/or regions.
This book really does cover a great deal of ground. However, I found the pacing and the organization of the section to be a little sporadic, especially if the book were to be read linearly by students. This may not be a serious concern as, especially in a digital format, the book can be navigated easily from topic to topic. Many chapters are short (some are quite detailed, though), which can be a real asset, but the lack of technical writing theory might be a concern for instructors looking to balance practice with understanding approach. While the book does cover a great of texts that are useful for students studying engineering and computer science, it may provide fewer examples and cover less in terms of students looking for technical communication instruction in medical fields, journals, legal fields. Another issue, when it comes to comprehensiveness, is the lacking of exercises and assignments. For my own teaching, this is not an issue (I try to craft assignments that fit the culture of my students' academic programs), but I could see it limiting the use of this book for other professors who would like corresponding assignments and readings.
The information that is presented in this book is very similar (and in some cases, exactly the same) as the information I've been teaching for the ten years I've been teaching technical communication. Some concepts in this course, such as audience, purpose, tone, precision--these will forever be touchstones of any professional writing course, technical writing is no exception. I very much am happy to see a chapter on information literacy, which is honestly and unfortunately absent from a surprising amount of existing (and expensive) technical writing textbooks. Some of the information does seem to not work (some links, for example), which may hurt longevity, but the authors do note this might be a possibility when using the book.
This book is clear. As a technical communication text, I would hope it would be and I was happy to see the authors not utilize jargon, instead stick to very explicitly presented ideas, sentence structure, and offering simple language that will appeal to readers, make them feel smart, all while retaining the level of academic rigor a text like this needs.
The chapters in this book are all formatted relatively the same. This offers readers a consistent and predictive reading experience (which, in itself, is a valuable technical communication skill). Each chapter starts with a very useful introduction, leading nicely into the rest of the chapter. There are, at times, inconsistencies in how thoroughly topics are treated and covered, but that is to be expected with many textbooks.